Return Policy

1. Refund eligibility

Items purchased through kerovexiona.live are eligible for return if they are unused, undamaged, and in their original packaging with all tags and accessories included. Proof of purchase is required for all refund requests.

Products must be returned in the same condition as received. Any signs of wear, alteration, or misuse may result in partial refunds or denial.

2. Time limits

Customers may request a return within 30 calendar days from the date of delivery. Requests submitted after this period may not be approved unless required by applicable law.

Once approved, returned items must be shipped within 7 days to maintain eligibility.

3. How to request a return

To initiate a return, contact our support team with your order number, purchase date, and reason for return. After review, you will receive detailed return instructions and a confirmation email.

4. Requirements & documentation

• Valid order confirmation or receipt
• Original packaging and accessories
• Clear reason for return
• Photos if item arrived damaged or defective

Refunds are processed to the original payment method within 7–14 business days after inspection.

5. Exceptions

The following items are not eligible for return unless defective:

• Personalized or custom-made products
• Items marked as final sale
• Products showing signs of misuse

Shipping fees are non-refundable unless the return is due to our error.

6. Customer service

KEROVEXIONA is committed to delivering exceptional service. If you have any questions regarding this Return Policy, please contact us:

Email: [email protected]
Website: kerovexiona.live
Response time: Within 1–2 business days